All orders are shipped within 24 hrs of purchase.
No orders are shipped on Sundays.
Standard shipping is Free for orders with value above Rs 1000. Shipping is charged extra for orders below Rs1000.
ODA ( Out of delivery Area ) orders where shipping is not available through Fedex are shipped through Indian Speed Post. Transit time for these orders is 5-7 working days after being shipped. As per Govt. guidelines, we do not sell to states where e-cigarettes are banned. Orders placed from banned states are subject to cancellation.
Shipping address cannot be changed after the product is dispatched.
Destination: Across Asia
Transit time depends on the shipping method selected during checkout. Generally 2-4 working days depending on the destination.
Sales Tax. : 18% Goods and service tax ( GST ) is applicable on all products and is subject to change as per government guidelines.
Product Warranty :
IndiVape sells only 100% original products and guarantees safe delivery of your orders.
Our products are covered under Manufacturers warranty. Only products with a genuine manufacturing defect are subjected to replacement by contacting the manufacturer. Please send a product video to the manufacture and they will approve the product replacement.
No Warranty on consumables like Batteries, charges, coils, pods, ejuices, wires or any other accessory which comes bundled or is sold separately.
Mishandled products, products with scratches, liquid damage, leakage or any other breakages are not covered under manufacturer warranty. The customer needs to contact the manufacturer directly and discuss the issue with them.
Incorrect Description / Wrong Items Shipped :
IndiVape will exchange the item or fully refund you. Only Sealed and unopened products in their original packaging would be exchanged. Opened and Used products would be considered sold and would not be liable for exchange.
Contact us and ship the products back via the least expensive method, and IndiVape will cover all return shipping charges.
All refunds are made as per the original payment method.
An item received is not as described or defined as per the order specification or is different in appearance of the primary product/ compared to those listed on the product page before ordering will not be returned and shall be shipped back to the customer.
Order Cancellation :
Orders once placed can be cancelled only before they are shipped. Once the orders are shipped customers can still return the product by sending it back to us within 48hrs from delivery. The product has to be returned in unopened/ sealed original packing. Opened or used products cannot be retuned and are considered sold. In such case the return shipment charges will not be borne by Indivape.
Missing Order Refund:
For missing orders, we first need to check with the shipping company and get an authorization. Refund process is initiated once approved. In case of payments made through Quikwallet, the amount is refunded back through Quikwallet only. Processing time for such refunds is 7-10 working days.
Cod ( cash on Delivery ) orders are refunded through bank transfer made directly to the customers account. Customers bank details would be required to initiate refund of all COD orders. Shipping costs for Fedex COD service will not be refunded.